Notation based on the Specified Commercial Transaction Act

Seller

Granada Co., Ltd.

Operating General Manager

Syogo Fukai

Address

The Park Lex Shintomicho 6F, 1-9-6 Shintomi Chuo-ku, Tokyo
1040041

Email address

info@cookjapanproject.com

URL

www.cookjapanproject.com

Phone

03-6280-3044

Sales Price

Indicated on the website(Tax will be added to while service charge is included in the price.)
*Shipping fee is not included

Required payments other than the commodity price.
> Domestic shipping fee
Sagawa Express *Shipping costs vary based on regions

> International shipping fee
EMS

Payment method

PayPal, Alipay, and Credit cards


VISA, MASTER, JCB, AMEX, DISCOVER, DINERS, PayPaland Alipay
*Please directly contact your credit card company for theinformation regarding withdrawal for credit card payment as we do not deal with such personal information.

Delivery date

Product will be shipped within 1 week after the event of each chef completes.

Returns/Exchanges

(1) No returns or exchanges will be accepted with the customer’s personal reason. We will only accept returns or exchanges if the failure is found and you give us notified to info@cookjapanproject.com within 7 days of arriving product. (*If the exchanging product is out of stock, we will refund.)
Please email us with the title of “Returning (or Exchanging) of defective product” and include your Order No., Date of purchase, Name, Address, Phone number, Defective part, and Product name if you are requesting in exchange. We will respond you shortly. However, we do not accept any returns or exchanges if you have already used the product or any cases listed below.

• - When we are not able to reach you to confirm receipt of your request e-mail and 7 days have gone by since receipt of the item.
• - Product you caused damages (smell, dirt, scratches), or you have used, repaired, washed, or dry cleaned.
• - Returned product (includes box and accessories) is extremely different condition comparing when we shipped out.
• - Attached package which is part of the product is opened.
• - Invoice, tag or label is torn or missing.
• - Any other situations such as the returned product is not resalable condition.

(2) In case of delivering to the wrong address or receiving a defected product, we will refund the shipping cost.
Please send back the product within 7 days from receiving our notice of accepting returns. (Any returns or exchanges will not be accepted if more than 7 days is past from our notification) When you are returning the product, please include all the documents (such as a delivery slip) enclosed in the delivered box.
*Our response time might be delayed over the weekends and the holidays.

Cancel Order

As long as your order has not been shipped yet, you can cancel your order even after finalizing. To cancel your order, please send us email at info@cookjapanproject.com.

*You cannot modify your order once it is finalized. Please cancel your order and reorder if you wish to make changes.
*Please be aware that you cannot cancel your order once it is shipped. Therefore, please refuse delivery of a package from us.
*We are able to assist your cancellation request during business hours on weekdays.